Quality And Quality Of Quality - 1313 Words

2.2.1 Definition of Quality The meaning quality is based on the point of view that products and services must meet the requirements of the customer or user. The quality is divided into two general aspects: Quality of design and quality of conformity (Montgomery, 2007) Quality is perceived differently such as goods and services occur in varying degrees or levels of quality. These variations in quality levels are intentional and therefore, the appropriate term is quality of design. The Quality of conformity is the measure in that the product conforms to the specifications required by the design. Quality of conformity is the measure in that the product conforms to the specifications required by the design. Quality of conformity is†¦show more content†¦It refers to the costs committed before the product or service is accepted, that because not all the staff did their job well (George Michael ,2002). In other words, are costs that are caused by products or services not conforming to requirements or customer/user needs and are found before delivery of products and services to external customers They would have otherwise led to the customer not being satisfied. Deficiencies are caused both by errors in products and inefficiencies in processes. Examples include the costs for (Crosby, 1980): †¢ Rework †¢ Delays †¢ Re-designing †¢ Shortages †¢ Failure analysis †¢ Re-testing †¢ Downgrading †¢ Downtime †¢ Lack of flexibility and adaptability †¢ Excess of inventory no used †¢ Accidents †¢ Redesigns †¢ Overtime †¢ Personal Rotation †¢ Spaces not used 2.2.3.2 Cost of Poor Quality: External Failure Costs According to George and Michael in 2002 an external failure costs are all those failures (or defects) detected once the customer has received the product or service. The company supports these costs because the evaluation system did not detect allShow MoreRelatedQuality And Quality Of Quality1002 Words   |  5 PagesQuality is defined as the degree of excellence that the item in question has. Translated in to the workplace it’s the degree of excellence that a service or product attains. Quality in the workplace is an interesting topic, as there are many beliefs and practices that effect it. Examples of these are beliefs where managements starts: as a principle, in management, and at the grunt level. Another example is following certain steps and protocols to ensure quality control, QC, or quality assurance,Read MoreQuality And Quality Of Quality780 Words   |  4 Pages In general, the quality depends upon the role of the people describing it. The word Quality rolls around the approach of exceeding and meeting customer expectation to a product. 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